Terms and Conditions

All bookings made through our website, mobile app, third-party websites, or travel agents are subject to availability and confirmation from Hotel Asha Grand.
100% room payment must be made prior to check-in. Cheque payments are not accepted.
All rates displayed on the website are subject to GST @ 18% (12% CGST & 6% SGST) as per government regulations.
The hotel reserves the right to cancel any reservation in case of non-payment, incomplete details, or suspicious activity.

Standard check-in time: 12:00 PM | Standard check-out time: 11:00 AM.
Early check-in (8:00 AM – 11:00 AM) and late check-out (till 12:00 PM) are subject to availability.
All guests must present a valid Government-approved photo ID at the time of check-in.
- Foreign nationals must present a passport and valid visa.
- Accepted IDs: Aadhaar Card, Driving License, Voter ID, Passport.
- PAN Card is not accepted as a valid ID.
Children above 12 years are considered adults. Extra charges of ₹500/- per person per night apply.
Children under 18 years must stay with parents/guardians. Unaccompanied minors are not allowed.

Cancellations must be requested via phone (+91-3614063463) or email (frontoffice@ashagrand.com).
Free cancellation if requested at least 72 hours before check-in (12:00 PM).
Cancellation between 72 – 24 hours before check-in will attract charges equivalent to 1 night’s stay (including taxes).
Cancellation within 24 hours prior to check-in will be treated as a “No Show” and no refund will be provided.
For long stays (7+ days), cancellations must be made at least 7 days prior to check-in. No refunds will be provided for late cancellations.
Approved refunds (full or partial) will be processed within 10 business days of cancellation.
Guests can change/amend booking dates free of charge, subject to availability.

Guests are responsible for their personal belongings. The hotel will not be liable for any loss, theft, or damage.
Any damage to hotel property caused by guests will be charged to the guest’s account.
Smoking is allowed only in designated areas. Any violation will attract penalties as per hotel policy.
Guests must maintain decorum and respect other guests and hotel staff. Misconduct may result in cancellation of stay without refund.

The hotel does not provide separate rooms or lounges for drivers. Guests are requested to arrange accommodation for drivers independently.

Guest information collected during booking/check-in is kept strictly confidential and used only for service, legal compliance, and communication purposes.
The hotel ensures compliance with applicable data protection laws.

Hotel Asha Grand shall not be held liable for failure to provide services due to events beyond its control, including natural disasters, government actions, strikes, or emergencies.

These Terms & Conditions shall be governed by and construed under the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Guwahati, Assam.